Feel free to order online at www.8LineSupply.com or call us direct. Our phone number is 1-855-288-LINE(5463). If you would like us to set up your games / parts to your specifications, we recommend that you call in your order so that we can get all of the information that we need. We will gladly set up your game boards / systems so that they are "plug and play".
We accept the following methods of payment.
- Bank Wire Transfer
- American Express
- Cashier's Check
- Secured COD (Additional Processing Fee)
Payments can be sent to:
1841 Plane Park Drive
De Pere, WI 54115
- Fed Ex Priority Overnight
- Fed Ex Standard Overnight
- Fed Ex 2nd Day
- Fed Ex Express Saver
- Fed Ex Ground
- USPS First Class Mail
- USPS Priority Mail
- USPS International Priority Mail
- Fast and Discretely Packaged Freight Shipping
8LineSupply cannot be held liable for packages lost via USPS First Class Mail. 8LineSupply
recommends choosing a shipping method that provides a tracking number.
Systems - Complete game systems cannot be returned, as they are 100% custom made for each customer. If you have a problem with your game system, call us for technical assistance at1-855-288-LINE(5463). We will do everything in our power to resolve the issue over the phone. It is the customer's responsibility to ship back the problem part/s in exchange for the replacement parts, we will then immediately send out the parts necessary to get you up and running as quickly as possible. Also, it is up to the customer to install the replacement part/s necessary to get the system functioning properly.
Components - If you have a problem with your game board / part and it is due to a manufacturer's defect, we will gladly replace the defective board / part while it is under warranty. Please see our warranty guidelines for more information. Game boards and parts may be returned within 15 days for a refund less shipping costs and a 20% restocking fee for reasons other than defect. All returns must be in the same condition in which they were sent out. Unless the return or exchange is due to an error on our part, we cannot refund shipping charges. We will issue a refund in the same manner as payment received.
If you have a return or exchange, email or call us with the following information. Please provide your name, invoice / order # and the products that you intend to return and for what reason. We will provide you with a return address if you do not have one already. Feel free to ship returns with your preferred carrier and save the tracking number as proof of your return. It is important that you save your return tracking number in case there are any issues during transit. Please package your boards carefully! We recommend packaging paper or bubble wrap around each board.
We gladly accept trade in merchandise to be used as credit towards your next purchase. Please call or email us with the following information. Please provide your name, the quantities and types of products that you are interested in trading in. Also be sure to list the condition of the products, whether they are 100% working, working but with issues, or to be used for parts.
We will contact you with the items that we will accept for credit and the amount of credit given. We will provide you with a return address if you do not have one already. Feel free to ship trade in items with your preferred carrier and save the tracking number as proof of shipment. It is important that you save your tracking number in case there are any issues during transit. Please package your boards carefully! We recommend packaging paper or bubble wrapped around each board.
Credit will be applied to your account once items have been tested and condition noted. Due to the sensitive nature of these products, we can not guarantee full credit on items that are received as non working when they were said to be working. For your shopping convenience, customers will also be notified as soon as credit amount is finalized and applied to their account.
Our products are offered for entertainment purposes only. 8LineSupply is not responsible for machines that are used for any other purpose or for machines that that have been altered or relocated to a state whose regulation limit the ownership of such equipment.
The operations of these games and the features therein may be subject to various state, provincial and/or local laws or regulations. We do not intend to solicit the sale of such games in any jurisdiction wherein the same may not be lawfully sold or operated. It is the responsibility of the purchaser to fully investigate the legal requirements in their own jurisdiction prior to purchase. 8LineSupply will not be liable for any legal action or use prohibitions placed on these machines after they are sold.
View warranty information here